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Nanobébé Aura Baby Monitor Limited Warranty Policy

Effective Date: January 1, 2024

  1. Introduction

    Aura Nanobébé ("we," "our," or "us") is committed to providing high-quality baby monitoring solutions designed to enhance the well-being of infants and peace of mind for parents. We understand that our customers rely on our products, and we stand behind their quality. This Limited Warranty Policy ("Policy") outlines the terms and conditions of the limited warranty that applies to the Nanobébé Aura Baby Monitor ("Monitor"). Please read this Policy carefully to understand your rights and obligations when seeking warranty service for your Monitor.

  2. Warranty Coverage

    Nanobébé warrants the Monitor to be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the "Warranty Period"). This warranty is valid only for the original purchaser of the Monitor and is not transferable.

  3. Warranty Services

    During the Warranty Period, if you believe that your Monitor is defective due to materials or workmanship, Nanobébé will, at its sole discretion, repair or replace the defective Monitor with a new or refurbished unit. The warranty service will be provided without charge for parts or labor.

  4. Warranty Exclusions

    This limited warranty does not cover:

    a. Damage or defects caused by misuse, abuse, neglect, or accidents.

    b. Damage or defects resulting from improper installation, maintenance, or unauthorized repairs.

    c. Normal wear and tear, including cosmetic damage and fading.

    d. Damage or defects resulting from exposure to extreme conditions, such as excessive humidity, temperature extremes, or exposure to water.

    e. Damage or defects resulting from unauthorized modifications or alterations.

    f. Consumable parts, such as batteries or power adapters, which have a separate warranty, if applicable.

    g. Any Monitor that has been used in violation of instructions or guidelines provided in the user manual.

    h. Third-party accessories or products used in conjunction with the Monitor.

  5. How to Obtain Warranty Service

    To obtain warranty service, please follow these steps:

    a. Contact Nanobébé's dedicated Aura Customer Support at 1-888-532-2872 (1-888-532-AURA) or via email at aurasupport@nanobebe.com. You can also submit a return or exchange request via the form on our Returns & Refund Policy page.

    b. Provide proof of purchase, including the date of purchase and the place of purchase (e.g., receipt, order confirmation, or invoice).

    c. Describe the issue or defect you are experiencing with the Monitor.

    d. Follow any additional instructions provided by Nanobébé Customer Support.

  6. Disclaimer

    The Nanobébé Aura Baby Monitor is not a medical device, and it should not be used as a substitute for proper medical care and supervision. While the Monitor provides valuable insights into your baby's well-being, it is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with a healthcare professional for medical advice and concerns regarding your baby's health.

  7. Limitation of Liability

    To the extent permitted by applicable law, Nanobébé's liability under this limited warranty is limited to the repair or replacement of the defective Monitor as described in Section 3. In no event shall Nanobébé be liable for any indirect, consequential, incidental, or special damages arising out of or in connection with the Monitor or its use.

  8. Governing Law

    This limited warranty is governed by and construed in accordance with the laws of the jurisdiction in which the Monitor was purchased, without regard to its conflict of laws principles.

  9. Contact Information

    For inquiries, warranty claims, or assistance, please contact Nanobébé's dedicated Aura Customer Support at 1-888-532-2872 (1-888-532-AURA) or via email at aurasupport@nanobebe.com. You can also submit a return or exchange request via the form on our Returns & Refund Policy page.

  10. Changes to the Warranty Policy

    Nanobébé reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on our website, and the revised Policy will apply to Monitors purchased after the effective date of the updated Policy.

    By purchasing and using the Nanobébé Aura Baby Monitor, you acknowledge and agree to the terms and conditions outlined in this Limited Warranty Policy.

This Limited Warranty Policy is effective as of January 1, 2024.